Refund policy

At Click Cart Shopping, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

Return Eligibility

We offer a 5-day return policy, which means you have 5 days from the date of delivery to request a return.

To be eligible for a return, your item must:

  • Be unused, unworn, and in its original condition.

  • Include all original tags, accessories, and original packaging.

  • Be accompanied by a valid order confirmation or proof of purchase.

Returns that do not meet these conditions may not be accepted.

How to Request a Return

To initiate a return, please contact our support team at:

📧 support@clickcartshopping.in

Please include:

  • Your Order ID

  • Reason for the return

  • Clear photos or videos (if the item is damaged, defective, or incorrect)

Once your request has been reviewed and approved, we will provide you with the return instructions.

Please do not send any item back without prior approval from our support team.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately after delivery.

If you receive:

  • A damaged product

  • A defective product

  • An incorrect product

Please contact us within 5 days of delivery along with clear photos or videos.

After verification, we will arrange an appropriate resolution, which may include a replacement, refund, or another suitable solution, depending on the nature of the issue.

Non-Returnable Items

The following items are generally not eligible for return unless they arrive damaged, defective, or incorrect:

  • Personal care and beauty products

  • Customized or personalized products

  • Perishable goods

  • Gift cards

  • Clearance or Final Sale items

If you're unsure whether your item is eligible for return, please contact us before submitting a request.

Exchanges

If you wish to exchange a product, please contact our support team.

Exchange requests are subject to product availability and approval.

Refunds

Once we receive and inspect the returned product, we'll notify you regarding the status of your refund.

If your refund is approved, it will be processed using an appropriate refund method in accordance with our internal process and the original order details.

Please note that the time required for the refunded amount to reflect may vary depending on the payment provider or financial institution.

Order Cancellation

Orders can only be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled. However, eligible return requests may be considered according to this Return & Refund Policy.

Contact Us

If you have any questions regarding returns, refunds, exchanges, or cancellations, please contact us.

Click Cart Shopping

📧 Email: support@clickcartshopping.in

🕒 Customer Support Hours:
Monday – Saturday | 9:00 AM – 7:00 PM (IST)

We aim to respond to all customer inquiries within 24 business hours.